Booking Information

Accessibility

Please inform the box office staff if you have any additional requirements when booking and we will be happy to help.

There is access to the theatre via a lift at the front of the building. There are wheelchair accessible and ambulant toilet facilities in the building. There are spaces for wheelchair users in the auditorium.

Online:
Select your seats and book tickets via our secure online box office via the website at any time.

The Box Office
Cross Street
Abergavenny
NP7 5HD

Opening Times:
Tuesday 10am – 2pm
Wednesday 10am – 2pm
Thursday 10am – 2pm
Friday 10am – 2pm

60 minutes before the start of each show

Telephone:
01873 850805

Email:
boxofficeboroughtheatre@monmouthshire.gov.uk

We are currently only accepting card and online payments.

You may wish to print your ticket at home or just bring your mobile phone to display your ticket.

Reservations

Seats for some events may be reserved for up to 7 days or 1 day prior to the event. If a show is selling out quickly or has sold out, we reserve the right to reduce the length of the reservation.
Seats will automatically be released for re-sale after the expiry date.

Returns

Unwanted tickets may be exchanged for a credit voucher. Printed tickets must be handed in at least 1 week before the performance. There is a charge of £2.50 per transaction. Please Note: We are not able to offer this service for Hired Events.

In the event of show selling out – it may be possible for us to re-sell unwanted tickets. All seats must be sold beforehand and we cannot guarantee resales. There is a charge of £2.50 per transaction.

Hynt

Hynt is a national scheme that works with theatres and arts centres across Wales. The theatre is part of this scheme because it offers customers the best in fair ticketing and accessibility.

Hynt cardholders can contact the Box Office and request a free companion ticket. There is a limited allocation available on most shows. Tickets will be served on a first come first served basis and will be available for 1 free companion per run of shows.

Proof of membership must be shown at the point of purchase and at the performance.

 Please Note:

Children attending the theatre must be accompanied by a responsible adult.

We politely request you switch your mobile phones and devices off during performances.

The use of camera and recording equipment in the auditorium is not permitted.

Click here for our full terms and conditions.